ITIL® Service Transition Certification Training


ITIL® Service Transition Certification Training

This qualification provides a complete overview of service transition including all its related activities such as ensuring effective service transition & improving service transition in an organization.

$269.00 $188.00

Introduction to Service Transition

Answer: Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts. Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.

Service Transition Principles

Answer: Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition. Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.

Service Transition Process

Answer: Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.

Managing People through Service Transition

Answer: Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change. Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.

Organizing for Service Transition

Answer: Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition Topics - Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.

Technology Considerations

Answer: Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology. Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.

Implementing Service Transition

Answer: Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization. Topics - Implementation & Improvement of service transition

Challenges, Critical Success Factors and Risks

Answer: Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition. Topics - CSF facing transition, Risk Mitigation to service transition.

Online self paced classes

Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

How will I execute the practicals?

Answer: TestComplete platform will be used to perform practicals. The detailed installation guides are also provided in the LMS. In case you come across any doubt, the 24*7 support team will promptly assist you.

How soon after Signing up would I get access to the Learning Content?

Answer: Post-enrolment, the LMS access will be instantly provided to you and will be available for lifetime. You will be able to access the complete set of previous class recordings, PPTs, PDFs, assignments. Moreover the access to our 24x7 support team will be granted instantly as well. You can start learning right away.

What if I have queries after I complete this course?

Answer: Your access to the Support Team is for lifetime and will be available 24/7. The team will help you in resolving queries, during and after the course.

Do I get any assistance from CertAdda to fill up the application form?

Answer: Yes, we will guide you on how to apply & fill up the ACP® application form in PMI® website. You can use the following link to apply for examination: Apply for Exam

Will I get placement assistance?

Answer: To help you in this endeavor, we have added a resume builder tool in your LMS. Now, you will be able to create a winning resume in just 3 easy steps. You will have unlimited access to use these templates across different roles and designations. All you need to do is, log in to your LMS and click on the \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"create your resume\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" option.

Is the course material accessible to the students even after the course training is over?

Answer: Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

Who are the instructors?

Answer: All the instructors at CertAdda are practitioners from the Industry with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are trained by CertAdda for providing an awesome learning experience to the participants.

What if I have more queries?

Answer: You can give us a CALL at +91 8178510474 / +91 9967920486 OR email at

Which case studies will be a part of the course?

Answer: Towards the end of the Course, you will be working on a project where you will be web testing using TestComplete. Here are the two Industry-wise case studies which you can take up as your project work: Project #1: Order (desktop version) Industry: Retail Data: Order related data Problem Statement: Automate a New order entry, Modification of newly entered order & Deletion of recently modified order entry. Project #2 : Automated Hotel Reservation Industry : Hotel Data : Reservation data as entered by the user Problem Statement : To automate Reservation search and reservation booking with checkpoints on each page.